Service Details
We can address any challenges you have with transporting your freight by providing innovative ideas to arrange for the transportation of your freight and the means to develop and implement solutions to get the job done. Our tracking systems and proactive approach to customer service provide you with timely updates about the status of your freight. These systems also provide Air Freight customer service teams the tools to assist the carriers with keeping your shipment on schedule and to provide real-time communications with you, the customer. Our air freight brokers are ready to help throughout the process of your shipment, from handling the initial quote with detail and diligence to tracking the shipping details from origin through to final destination, your single point of contact will make the entire experience efficient, professional and assist you in reaching your business objectives. We know there are a number of air freight broker companies to choose from and feel our attention to detail provides the winning results that you seek backed by air freight rates that our agents will research and validate
Service Included
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Frequently Asked Question
A: Contact us with the details of your shipment to help us determine the size/volume and weight of your shipment. Details should include Length, Width, Height, and Weight of your shipment. For vehicles or machinery, please provide the make and model and any other detail that is important to the estimate.
We will send you a quotation and we recommend that you compare it with other forwarders. Keep in mind that all costs are taken into account when comparing. Once an agreement is made, we can work out further details, including pick-up dates and required documentation.
A: Shipping times vary from port to port by distance, routing and congestion. Transit time is calculated once the container is on board the vessel and confirmed departed. Quoted transit times do not take into account delays that may occur due to poor weather conditions, customs processing and/or examination. Consolidated cargo will take longer considering earlier cut-off times to allow for the documentation and loading process.
A: Door-to-Door delivery is a full service where we arrange to pick up the shipment from its location of origin to its destination, right to the specified address. This commonly refers to the freight charges. Charges on top of Door-to-Door can be exempt of offloading, customs, and port charges.
